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lizzie 1e06c6f752 [docs] troubleshoot section, release policies, gpu documentation (#3078 )

- gpu docs
- user guide stuff
- removed unused named.svg
- added link to ES-DE frontend stuff from 3rdparty
 Signed-off-by: lizzie lizzie@eden-emu.dev

Reviewed-on: https://git.eden-emu.dev/eden-emu/eden/pulls/3078
Reviewed-by: Caio Oliveira <caiooliveirafarias0@gmail.com>
Reviewed-by: crueter <crueter@eden-emu.dev>
Co-authored-by: lizzie <lizzie@eden-emu.dev>
Co-committed-by: lizzie <lizzie@eden-emu.dev>

2025-12-12 18:36:19 +01:00

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User Handbook - Troubleshooting

Vulkan initialization error

Ensure you have the latest drivers
Uninstall old drivers, for Windows you can use Display Driver Uninstaller
Change backend manually in the settings file (set it from 0 to 1 or viceversa).
Disconnect your second monitor, if any

This mod only works on an Emulator

Enable RNG seed
Set RNG seed to 0

Eden Fails to Launch and Does Not Leave Any Logs

Click Here for a version of this guide with images & visual elements.

Error Details

Behavior: Program appears not to launch or exits immediately without leaving any log entries. Platform(s) Affected:

Windows

Error Log Entries:

None

Example Error Message Entry in Windows Event Viewer

Faulting application name: eden.exe, version: 0.0.0.0, time stamp: 0x6795dc3c
Faulting module name: ntdll.dll, version: 10.0.26100.3037, time stamp: 0x95e6c489
Exception code: 0xc0000005
Fault offset: 0x0000000000014778
Faulting process id: 0x2AF0
Faulting application start time: 0x1DB7C30D2972402
Faulting application path: C:\temp\Eden-Windows\eden.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 4c8a6e13-9637-438c-b4d0-e802d279af66
Faulting package full name: 
Faulting package-relative application ID:

Causes

Issue 2: Corrupted System Files

A corruption of necessary system files can cause odd behaviors when Eden tries to access them. It is a very rare case and you would likely see other programs misbehaving if this is what your issue is, but you can try if you have no other options.

Launch Eden to generate a crash.
Confirm there are no logs created in the log directory.
1. See the How to Access Logs page for the log location if you need it.
2. If there are any entries in here since you tried step 1, this is likely not your issue.
Navigate to your Windows Event Viewer (Start Menu → eventvwr.msc).
Expand Windows Logs and select Application.

Look for an entry with the Level of Error, and look for a message similar to the following

Faulting application name: Eden.exe, version: 0.0.0.0, time stamp: 0x6795dc3c
Faulting module name: ntdll.dll, version: 10.0.26100.3037, time stamp: 0x95e6c489
Exception code: 0xc0000005
Fault offset: 0x0000000000014778
Faulting process id: 0x2AF0
Faulting application start time: 0x1DB7C30D2972402
Faulting application path: C:\temp\Eden-Windows\Eden.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 4c8a6e13-9637-438c-b4d0-e802d279af66
Faulting package full name: 
Faulting package-relative application ID:

Run a Command Prompt terminal Window as Administrator.
Enter the following command and wait for it to complete. It will take a while, just be patient and do other things while it completes.
```
DISM /Online /Cleanup-Image /RestoreHealth
```
Reboot your computer.
Launch Eden and verify it is now working.

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